The Keyring Studio

Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Please note – Personalised keyrings cannot be returned.

To complete your return, please contact us quoting your order number and we will be in touch as soon as possible to sort the issue for you. Postage for returning the item must be paid for by the customer.

Delivery Issues

If you have an issue with your order, the item is defective or arrives damaged, please contact us in the first instance and we will endeavour to resolve the matter.

Please do not send your purchase back until you have contacted us.

There are certain situations where only partial refunds are granted:

Items with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you have an issue with your order, please contact us in the first instance.

Shipping returns

To return your product, you should mail your product to:

The Keyring Studio, 32 Langate Fields, Long Marston, Stratford-upon-Avon , Warwickshire, CV37 8GP.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.